sol777 Privacy Policy
At sol777, the security of your personal information is our top priority. In this policy, we clearly explain how your information is collected, used, and kept secure.
This privacy policy is issued by sol777 ("we", "us") and applies to users ("you", "your") of the website https://sol777.cam and its related services ("platform"). This document has been written for users in Bangladesh so that you can fully understand how we handle your personal information.
By using the sol777 platform, you agree to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
What Information Is Collected
sol777 collects various types of information to operate its services. The categories of information collected are described in detail below:
1.1 Registration and Account Information
We collect the information you provide when creating an account:
- Full name and username
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Residential address
- Preferred payment method (information related to bKash, Nagad, Rocket, or bank account)
1.2 Identity Verification Information (KYC)
We carry out an identity verification process to ensure safe and responsible gaming and to prevent financial fraud. The following information may be required for this process:
- National ID card (NID) or passport copy
- Document proving ownership of the payment method
- Proof of address document (if required)
1.3 Transaction and Financial Information
Records of all transactions related to deposits, withdrawals, and gaming activity are stored in our system. This includes the transaction date, amount, payment method, and transaction reference number.
1.4 Technical and Device Information
When you use the sol777 platform, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- User activity logs (login time, page visits)
- Cookie and session data
Purpose of Data Use
We use the collected information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and keeping your account secure |
| Payment Processing | Completing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer) |
| Customer Support | Responding to your issues and enquiries |
| Security and Fraud Prevention | Detecting unauthorised access and fraudulent activity |
| Responsible Gaming | Identifying potentially problematic gaming patterns and providing support |
| Legal Obligations | Complying with applicable laws and regulations |
| Service Improvement | Analysing data to improve the user experience |
Data Storage and Security
3.1 Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes. Financial transaction records are kept for an extended period in accordance with applicable regulations.
3.2 Security Measures
sol777 uses industry-standard security technology to keep your information secure:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall Protection: Active network protection to prevent unauthorised access.
- Regular Security Audits: Periodic reviews to ensure system security.
- Staff Training: Staff receive regular training on data protection.
Sharing Information with Third Parties
sol777 never sells or rents your personal information. However, information may be shared in the limited circumstances below:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), technical support providers, and gaming software suppliers may access a limited amount of information to operate their services. These partners are legally bound to protect your information through confidentiality agreements.
4.2 Legal Requirements
Disclosure of information may be legally required on the basis of a court order, legal investigation, or a valid request from a regulatory authority. In such situations, we disclose only the minimum information necessary.
4.3 Financial Security
Relevant authorities may be provided with the necessary information for anti-money laundering and fraud detection purposes.
Cookies and Tracking Technology
The sol777 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Types of Cookies and Their Purpose
- Essential Cookies: Necessary for the core operation of the platform. Used to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect data to understand site usage patterns and improve services.
- Security Cookies: Help prevent fraud and unauthorised access.
You can manage cookies through your browser settings. However, disabling certain essential cookies may limit some platform functionality.
Your Rights
As a user of the sol777 platform, you have several important rights over your own personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You can request that any inaccuracies in your information be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
- Right to Portability: You have the right to receive your personal information in a structured and portable format.
- Right to Object: You can object to the use of your information for specific purposes.
To exercise any of these rights, please contact us at [email protected].
Account Security
Both sol777 and you need to play an active role in keeping your account secure.
- Keep your password strong and do not share it with anyone.
- If you notice any suspicious activity on your account, contact us immediately.
- After logging in on a public computer or shared device, remember to end your session.
- Always keep your email address and mobile number up to date.
Protection of Minors
sol777's services are for those aged 21 or above only. We do not knowingly collect or process the information of any minor. If we become aware that a person has created an account by providing a false age, that account and all associated information will be deleted immediately.
If you become aware that a minor is using sol777, please contact us.
Policy Changes
This privacy policy may be updated over time due to legal requirements or changes to our services. In the case of significant changes, we will notify you by email or through a notice on the platform.
Continued use of the platform after a policy update will be taken to mean that you have agreed to the revised policy. We therefore recommend reviewing this page periodically.
Contact and Complaints
For any questions or comments regarding this privacy policy, or to exercise your rights over your information, please contact us through the channels listed below:
Live Chat Support
Live chat support in Bengali is available 24 hours a day, 7 days a week. Use live chat for the fastest response.
Email Support
For privacy-related requests and complaints, write to us at:
[email protected]
We take all privacy-related requests seriously and respond as quickly as possible. Your trust and security at sol777 are our top priority.